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Accessible Travel Tips for Traveling with a POV/Mobility Scooter

(Click here to download the full color brochure.)

Everyone loves to travel! The following tips will help to assure a safe and enjoyable traveling experience.


 Travel Agent

Using a qualified accessible travel agent can be most helpful in planning a trip where the unknown could become a major barrier to enjoying a vacation. Accessible travel author Candy Harrington offers these tips to help find the right travel agent for you.

  • Ask a friend who has recently used an accessible travel agent.
  • Confirm that the person is an accessibility travel expert.
  • Does the agent travel personally?



Lodging is another important part of accessible travel. Use these tips to secure an accessible sleeping space for your get-away.

  • Use a hotel name you've had success with in the past.
  • Read up on hotel access laws to know about design standards for different establishments (ada.gov).
  • If using an online resource to a book a hotel room, call to confirm accessible offerings before booking, even if the site offers information about the room. Inquire about doorway widths, furniture height and restroom accommodations. Request to see photos of the rooms.
  • Call to confirm your accessible room reservation before arrival


 Ground Transportation

Many people choose to travel by car, bus or train as the least expensive options. Destinations for a quick getaway, extended weekend or mini vacation are reached relatively quickly, leaving enough time to relax and have fun.

Use these tips to make your travels as hassle-free as possible.

  • Car. Use a portable mobility scooter, such as the TravelMate™, for quick and easy rest-stop breaks. Pack meals and snacks to reduce the number of necessary stops.
  • Bus. Contact the carrier as far in advance as possible to make arrangements. Many offer assistance with boarding, luggage and retrieving mobility scooters.
  • Train. Choose the carrier that best meets your needs and requirements. For overnight routes, request a private bedroom and confirm that your care has wide enough doorways and that switches are low enough on the wall for you to reach.



Flying the blue skies will get you to your destination the quickest. Airline and airport personnel are fully equipped and trained to assist you as needed.

  • It is helpful to have information on your Amigo handy before and during your flight. Click here to download a recommended questionnaire to fill out information about your Amigo and share it with your airline. Also keep a copy with you at all times in case questions arise. This form is helpful, but is always wise to contact your airline in advance to see if they have specific recommendations or requirements.
  • Review the airlines Contract of Carriage before booking your flight. Read the disability section carefully which informs of the airlines obligation to you upon purchasing a ticket.
  • Visit seatguru.com for plane seat maps. Use this website to determine the best seat to reserve before booking your flight.
  • Try to get direct flights. If a transfer is necessary, it is easier for the airlines if you use their wheelchair and have your Amigo sent direct. Be sure to have your Amigo checked as "plane side" luggage so it will be delivered to you upon your arrival.
  • Inform the airline that you will need special assistance. When making reservations, make sure the service personnel know exactly what kind of assistance you will need. The more they know, the more they will be able to help you.
  • Airport accessibility. Call the airport ahead of time to determine which services are available to you.
  • Boarding. You may want to request a bulkhead seat, which allows more legroom. For easier transfers, request a seat with folding arms or removable armrests.
  • Special handling tags. If you travel frequently, it may be helpful to have a special handling tag that states special handling (of your Amigo) is required.
  • Click here to download a pre-designed handling tag that you can print and attach to your Amigo.

Handling Tag


Navigating Airport Security

Security screening is required for all airline passengers. When traveling with your Amigo, it is recommended to arrive an extra hour early for check-in inspections.

While inspections will vary, here is what one traveler with an Amigo experienced. The Amigo was inspected first – a mirror was used to inspect underneath the platform. Then an agent asked a series of questions regarding any recent (within the past 48 hours) maintenance of the Amigo. Next, a TSA representative used a hand-wand metal detector and performed a security pat-down. After the security screening was complete, the Amigo owner drove through the metal detectors and on to the gate.

Note: If you are uncomfortable with public screenings, request a private screening area.


Transportation of Batteries

Amigo's sealed absorbed glass mat batteries are approved for commercial airline travel by the Civil Aeronautics Board (CAB) and Federal Aviation Administration (FAA). Lithium-ion batteries are approved if rated below 300 watt-hours.

It is strongly recommended that you notify the airline before your flight date that you will be traveling with your Amigo. This way the airline crew can better prepare for loading, stowing and securing your Amigo.



Having gained worldwide popularity, cruises are relaxing with non-stop activities and culinary delights to indulge in. Cruise ships function as floating hotels with nearly everything included in the price. All the work is done for you, which allows you to fully relax and enjoy yourself.

Special cruises are available for those with serious media conditions and who use assistance animals – complete with a vet on board. Many cruise lines now offer accessibility information right on their websites. Before reserving space on a cruise ship, contact the cruise line with any additional questions you may have.

Keep these questions in mind to help determine the best cruise line for you.

  • Are cabins fully mobility scooter accessible?
  • Do cabins have low or no sills?
  • Are all public restrooms handicap accessible?
  • Will my mobility scooter fit on the ship's elevators?
  • Will my mobility scooter fit through doorways on the ship?
  • Are ramps available on the decks?
  • May I travel alone?


Mobility Equipment Rental

Renting mobility equipment is a great way to streamline your travel routine and preserve your own equipment. Royal Resorts of Cancun and Riviera Maya in Mexico have Amigo POVs available to guests for daily or weekly rentals. If you are considering renting an Amigo for an upcoming trip, call 989-777-2060. We may be able to connect with you mobility rental resources near your destination.


Other Helpful Tips

  • Make it a habit to charge your batteries every night and even throughout the day if necessary. If traveling abroad, remember that you'll need to convert electrical outlets to 110 volts. A universal charger is available for purchase directly from Amigo. Pack an extension cord for hard to reach outlets.
  • Bring 2-3 spare keys with you in case one gets lost or broken.
  • Accidents can happen during travel. Bring a small set of tools just in case minor repairs are necessary.
  • Contact Amigo at 989-777-0910 if you have questions or need service while traveling.
  • Ship baggage to your destination for hassle-free travel.


Useful Online Tools


It's not just a scooter, it's an AMIGO.

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Amigo owners often share inspiring stories. From overcoming a mobility challenge to figuring out innovative ways to go to new places to helping people in their communities, the experiences they share never cease to amaze us.

In this edition of Friendly Wheels, we get to meet Shannon DeWall, JD, an attorney, wife, mother and community volunteer in metro Detroit. Learn more about her story below.

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In a time of crisis, it may be reassuring to know that there is another family that's experienced a similar situation: the Shepherds. James Shepherd and his mother founded the Shepherd Center, a not-for-profit hospital located in Atlanta, Georgia specializing spinal cord injury rehabilitation, in 1975 in response to an accident James endured as a young man. Learn more about his family's inspiring story.

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Amigo Mobility Blog